1) Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information received through third parties that help us process payments and operate our store (such as Shopify and payment providers). We collect only what is reasonably necessary to deliver digital PR services, provide customer support, improve our operations, and comply with legal obligations.

A) Information you provide

When you purchase a service, contact us, or submit information during onboarding, you may provide personal data such as your name, email address, billing details, business name, and any information you choose to share for service purposes. Depending on the service, you may also provide brand materials, public links, messaging drafts, social media handles, press coverage references, or other communication assets for review.

B) Transaction and order information

We receive and store order details such as the products/services purchased, order date, purchase amount, currency, transaction identifiers, and delivery/access status. This information is used to deliver your digital products, confirm fulfillment, handle refunds where applicable, and provide customer support.

C) Payment information

Payments are processed by third-party payment providers. We do not store full credit card numbers on our servers. Payment providers may collect payment details and fraud-prevention signals required to complete transactions. We may receive limited payment-related information (such as payment status, partial card details like the last 4 digits, or payer name), depending on your payment method and provider rules.

D) Automatically collected information

When you browse our website, we may automatically collect technical and usage data such as IP address, device type, browser type, pages viewed, time spent on pages, general location (city/country), referral source, and interactions with site elements. This data helps us understand site performance, maintain security, and improve user experience.

E) Communications

If you email us or contact us through forms, we collect the content of your message and any attachments you provide. We use this information to respond to your request, support your purchase, and maintain accurate service records.

2) How We Use Your Information

We use personal information to operate our business, deliver digital services, and maintain a secure and reliable experience. Common purposes include:

• Order fulfillment: processing purchases, delivering digital access, and confirming completion.
• Service delivery: conducting audits/diagnostics, preparing reports, and providing consultation-based outputs.
• Customer support: answering questions, resolving access issues, and responding to requests.
• Account and security: preventing fraud, abuse, unauthorized access, and protecting our systems.
• Operations and improvement: understanding how the site is used and improving performance and usability.
• Legal compliance: meeting legal obligations, enforcing our Terms, and protecting rights.

3) Legal Bases (Where Applicable)

Depending on your location, we process personal data under one or more legal bases, such as: fulfilling a contract (delivering purchased services), complying with legal obligations, protecting legitimate interests (security, fraud prevention, business operations), and your consent (for certain optional communications or cookies).

4) Cookies & Tracking Technologies

We and our platform providers may use cookies and similar technologies to enable core website functions, remember preferences, and measure site performance. Cookies may be used for:

• Essential functionality: cart, checkout, security, and page navigation.
• Preferences: remembering settings that improve your browsing experience.
• Analytics: understanding traffic and usage trends to improve the website.

5) How We Share Information

We do not sell your personal information. We share data only as needed to run our business and provide services:

• Service providers: hosting, analytics, email delivery, customer support tools, and payment processing.
• Shopify: our store platform processes certain data required to operate storefront, checkout, and digital delivery flows.
• Legal & safety: if required by law, to protect rights, prevent fraud, enforce agreements, or respond to lawful requests.
• Business transfers: if we are involved in a merger, acquisition, or asset sale (data may transfer as part of that transaction).

6) International Data Transfers

If you access our site from outside the country where we operate, your information may be processed in jurisdictions with different data protection laws. We take reasonable steps to implement safeguards when transferring or processing information internationally, including using reputable providers and contractual protections where appropriate.

7) Data Retention

We retain personal information only for as long as necessary to provide services, maintain accurate records, comply with legal obligations, resolve disputes, and enforce agreements. Retention depends on data type and purpose. If you request deletion, we may retain certain information where legally required or necessary for legitimate business purposes (such as preventing fraud or maintaining transaction records).

8) Data Security

We use reasonable security measures to protect personal information, including access controls, secure provider infrastructure, and operational safeguards. However, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account access, email security, and devices used to access our services.

9) Your Rights & Choices

Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information, as well as the right to object to or restrict certain processing. You may also opt out of non-essential marketing communications.

10) Marketing Communications

If we send marketing or promotional messages (where permitted), you can opt out at any time by using the unsubscribe link (if provided) or by contacting us directly. Transactional communications related to your purchase (delivery, access, support, policy updates) may still be sent because they are necessary to provide services.

11) Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices of third parties. Please review their privacy policies before submitting personal information on external sites.

12) Children’s Privacy

Our services are intended for general business audiences and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal data through our site, contact us and we will take appropriate steps.

13) Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or service changes. The updated version will be posted on this page and will apply from the date of posting. We encourage you to review this policy periodically.

14) Contact

If you have questions about this Privacy Policy or how we handle personal information, contact us at support@raviocollective.world.